Your Privacy Matters
At Zoya 9, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep things plain and straightforward — no legal jargon, no hidden surprises.
Privacy at a Glance
Six core commitments that define how Zoya 9 handles your personal information every single day.
Every piece of data you send to Zoya 9 — from your login credentials to your payment details — is protected with 256-bit SSL encryption. Your information is unreadable to anyone who might try to intercept it in transit.
Zoya 9 does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose. Your data belongs to you, and we treat it that way.
We only collect the data we actually need to operate your account, process payments, and keep the platform secure. We don't collect data for the sake of it, and we don't hold onto it longer than necessary.
You can request access to the data we hold about you, ask us to correct inaccuracies, or request deletion of your account and associated data at any time by contacting our support team.
Zoya 9 does not store full payment credentials on its servers. bKash, Nagad, and Rocket transactions are processed through secure, encrypted channels. Your mobile wallet details are never exposed to third parties.
Zoya 9 uses cookies and session data only to keep the platform working properly and to improve your experience. We do not use tracking technologies to build advertising profiles or share your browsing behaviour with ad networks.
This Privacy Policy applies to all users of the Zoya 9 platform, including visitors, registered players, and anyone who contacts our support team. By using Zoya 9, you confirm that you have read and understood this policy. If you have questions about anything here, contact us at [email protected] before using the platform.
Zoya 9 is an online gaming platform operating at zoya-9.app, designed specifically for players in Bangladesh. We provide access to a range of online games including live casino, card games, and casual gaming titles. When this policy refers to "Zoya 9", "we", "us", or "our", it means the Zoya 9 platform and the team responsible for operating it.
Zoya 9 is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is collected and used, and we are accountable for keeping it safe.
If you need to contact us about your privacy or your personal data, you can reach us at [email protected]. Our support team is available 24 hours a day, 7 days a week.
Zoya 9 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use the platform, and information we receive from payment processors during transactions.
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, username | Registration form |
| Contact Data | Phone number, email address | Registration form |
| Payment Data | Mobile wallet number, transaction reference | Deposit / withdrawal process |
| Verification Data | National ID, selfie photo (if requested) | KYC verification process |
| Usage Data | Games played, bets placed, session duration | Automatically via platform |
| Technical Data | IP address, device type, browser, OS | Automatically via platform |
| Communications Data | Support chat logs, email correspondence | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request (for example, if you ask us to apply a self-exclusion on medical grounds).
Zoya 9 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. Here is a breakdown of how we use each type of data:
Zoya 9 will only send you promotional messages if you have opted in to receive them. You can update your communication preferences at any time through your account settings or by contacting support. We will never send you unsolicited marketing messages.
Zoya 9 processes your personal data on one or more of the following legal grounds:
Zoya 9 does not sell your personal data to third parties. We share your data only in the following limited circumstances:
All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.
Zoya 9 uses cookies and similar technologies to keep the platform running smoothly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:
Zoya 9 does not use advertising cookies or share cookie data with ad networks. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the platform.
By continuing to use the Zoya 9 platform, you consent to our use of cookies as described above. If you do not agree to our use of cookies, please adjust your browser settings or stop using the platform.
Zoya 9 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. Our general retention periods are as follows:
When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account, we will process your request within 30 days, subject to any legal retention obligations that may apply.
Zoya 9 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.
If you believe your Zoya 9 account has been compromised, or if you discover a security vulnerability on the platform, please contact us immediately at [email protected]. We take all security reports seriously and will respond promptly.
As a Zoya 9 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.
You can request a copy of all personal data Zoya 9 holds about you at any time.
If any of your data is inaccurate or incomplete, you can ask us to correct it.
You can request deletion of your personal data, subject to legal retention requirements.
You can ask us to limit how we use your data while a dispute or request is being resolved.
You can request your data in a structured, machine-readable format for transfer to another service.
You can object to processing based on legitimate interests, including direct marketing.
Zoya 9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.
If we become aware that a player is under 18, we will immediately suspend the account, return any deposits made, and delete all associated personal data. If you believe a minor has registered on the platform, please contact us at [email protected] so we can investigate and take appropriate action.
Parents and guardians who are concerned about a minor's access to online gaming platforms are encouraged to use parental control software to restrict access to gambling-related websites.
Zoya 9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this page.
For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Your continued use of the Zoya 9 platform after any updates to this policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, please stop using the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Zoya 9 handles your personal data, please get in touch with our support team. We are committed to resolving all privacy-related queries promptly and transparently.
When contacting us about a privacy request, please include your registered phone number and account username so we can locate your account quickly. We aim to respond to all privacy-related requests within 5 business days and to complete all requests within 30 days.
To submit a formal data access, correction, or deletion request, email us at [email protected] with the subject line "Privacy Request". Please include your full name, registered phone number, and a description of your request. We may ask for additional verification before processing your request.
Play With Confidence
Now that you know how we protect your privacy, you can play with complete peace of mind. Register in two minutes, deposit instantly via bKash or Nagad, and enjoy the full Zoya 9 game library knowing your data is in safe hands.
18+ only. Please play responsibly. Responsible Gaming