Zoya 9 Terms and Conditions

01 Acceptance of Terms

By accessing the Zoya 9 platform at zoya-9.app, creating an account, making a deposit, or placing a bet, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of the Zoya 9 platform, including registered players, visitors, and anyone who accesses any part of the site.

Zoya 9 reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised effective date. It is your responsibility to check this page periodically. If you continue to use Zoya 9 after changes have been published, you are deemed to have accepted the updated terms.

These terms should be read alongside the Zoya 9 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and the platform.

02 Eligibility

To register and use Zoya 9, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a Zoya 9 employee.
• You must not have been previously excluded or banned from the Zoya 9 platform.
• You must be acting on your own behalf and not as an agent for any third party.

Zoya 9 may request documentation to verify your age and identity at any point. Failure to provide satisfactory verification within a reasonable timeframe may result in account suspension and withholding of any pending withdrawals until verification is complete.

03 Account Registration

Each individual may hold only one registered account at Zoya 9. Creating multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and will result in all associated accounts being closed.

When registering, you must provide accurate and complete information. This includes your full legal name, date of birth, phone number, and payment method details. Providing false information during registration is a breach of these terms and may result in immediate account closure and forfeiture of any balance.

• You are responsible for keeping your login credentials secure. Do not share your password with anyone.
• You must notify Zoya 9 support immediately if you suspect unauthorised access to your account.
• Zoya 9 will never ask for your password via email, chat, or phone.
• You are responsible for all activity that occurs under your account, whether authorised by you or not.

Account registration is free. Zoya 9 does not charge any fee to create or maintain a player account.

04 Deposits and Payments

Zoya 9 accepts deposits via bKash, Nagad, and Rocket. These are the only supported payment methods. Deposits made through unsupported channels cannot be credited to your account and may not be recoverable.

• The minimum deposit amount is ৳100 per transaction.
• Deposits are credited to your Zoya 9 balance instantly in most cases. If a deposit does not appear within 30 minutes, contact support with your transaction reference number.
• The payment method used for deposits must be registered in your own name. Third-party deposits are not permitted.
• Zoya 9 does not charge a fee for deposits, but your mobile wallet provider may apply their own transaction charges.
• Zoya 9 reserves the right to request proof of payment for any deposit if there is a discrepancy or dispute.

All transactions on the Zoya 9 platform are processed in Bangladeshi Taka (BDT). Currency conversion is not available, and all balances, bets, and payouts are displayed and settled in BDT.

05 Withdrawals

Withdrawal requests at Zoya 9 are processed to the bKash, Nagad, or Rocket account linked to your registered profile. We do not send funds to accounts held in a different name or to any third-party payment method.

• The minimum withdrawal amount is ৳200 per transaction.
• Withdrawals are typically processed within 24 hours of the request being submitted. During peak periods, processing may take up to 48 hours.
• Your account must be fully verified before any withdrawal can be approved. This includes identity verification and confirmation that your payment method matches your registered name.
• Zoya 9 does not charge a withdrawal fee. However, your mobile wallet provider may apply their own charges.
• Zoya 9 reserves the right to carry out additional security checks before approving any withdrawal. This may include requesting supporting documentation.

06 Bonuses and Promotions

Zoya 9 offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to the specific terms stated at the time of the offer, as well as the general bonus rules outlined here.

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The wagering requirement for each offer is stated clearly in the promotion details.
• Bonuses are credited to your account in the form of bonus funds, which are separate from your real-money balance. Bonus funds must be wagered before they convert to withdrawable cash.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• Zoya 9 reserves the right to withdraw any bonus offer at any time and to cancel a bonus from a player's account if there is evidence of abuse or exploitation.
• Attempting to exploit bonuses through low-risk betting strategies, hedging, or any other method designed to circumvent wagering requirements is prohibited and may result in account closure.

If you have any questions about a specific bonus offer or its terms, contact Zoya 9 support before claiming the offer. Once a bonus has been activated, the terms attached to it cannot be changed.

07 Game Rules and Fair Play

All games available on the Zoya 9 platform use certified random number generators (RNG) to determine outcomes. Game results are independent, unbiased, and cannot be influenced by the platform or by any player.

• Each game has its own set of rules, which are accessible within the game interface. It is your responsibility to understand the rules of any game before placing a bet.
• Return-to-player (RTP) percentages for all games are published and available to players. These figures represent the theoretical long-term return and do not guarantee any specific outcome in any individual session.
• In the event of a technical fault during a game round, the round may be declared void and any stake returned to the player's account. Zoya 9 will not be liable for any winnings that would have been generated from a voided round.
• Bets placed and confirmed cannot be cancelled or reversed. Once a game round has started, the outcome is final.
• Zoya 9 reserves the right to void any bet that was placed as a result of a software error, pricing error, or any other technical fault that resulted in incorrect odds or game conditions being displayed.

08 Prohibited Conduct

The following activities are strictly prohibited on the Zoya 9 platform. Engaging in any of these behaviours will result in immediate account suspension and may result in permanent closure and forfeiture of all balances:

• Using automated software, bots, scripts, or any other tool to interact with the platform in a way that is not through normal manual play.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or errors to generate winnings that would not have been possible under normal game conditions.
• Using the platform for any form of money laundering or financial crime.
• Providing false information during registration or at any point during account verification.
• Attempting to access another player's account without authorisation.
• Creating multiple accounts to claim bonuses more than once.
• Engaging in any behaviour that is abusive, threatening, or harassing toward Zoya 9 staff or other players.

09 Account Suspension and Closure

Zoya 9 reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity or age verification within a reasonable timeframe.
• Suspected fraudulent activity, money laundering, or any other illegal conduct.
• At the player's own request, including self-exclusion requests made through the responsible gaming tools.
• If Zoya 9 is required to do so by law or by a regulatory authority.

If your account is closed due to a breach of these terms, any balance remaining in the account may be forfeited. If your account is closed for any other reason, your remaining balance will be returned to your registered payment method after any applicable checks have been completed.

Players who wish to close their account voluntarily can do so by contacting Zoya 9 support. Voluntary account closure requests are processed within 5 business days, and any remaining balance will be returned to your registered payment method.

10 Privacy and Data

Zoya 9 collects and processes personal data in accordance with its Privacy Policy, which is available at zoya-9.app/privacy-policy. By registering at Zoya 9, you consent to the collection and use of your personal data as described in that policy.

• Your personal data is used to operate your account, process payments, verify your identity, and provide customer support.
• Zoya 9 does not sell or share your personal data with third parties for marketing purposes.
• Your payment data is encrypted and stored securely. Zoya 9 does not store full payment credentials on its servers.
• You have the right to request access to the personal data Zoya 9 holds about you. Contact support to make a data access request.

11 Responsible Gaming

Zoya 9 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, and we provide tools to help players stay in control of their activity on the platform.

• Deposit limits allow you to set a maximum amount you can deposit over a daily, weekly, or monthly period.
• Loss limits allow you to set a maximum amount you are willing to lose over a defined period.
• Session timers send you a notification after a set period of play, reminding you to take a break.
• Self-exclusion allows you to block access to your account for a defined period or permanently.

All responsible gaming tools are available in your account settings. If you need help setting up any of these tools, contact Zoya 9 support. For more information, visit our Responsible Gaming page.

12 Limitation of Liability

Zoya 9 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• Zoya 9 is not liable for any loss of winnings, data, or opportunity resulting from technical faults, server downtime, or interruptions to internet connectivity.
• Zoya 9 is not responsible for any losses incurred as a result of a player's failure to read or understand the rules of a game or the terms of a bonus offer.
• In no event shall Zoya 9's total liability to any player exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.
• Nothing in these terms limits Zoya 9's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

Zoya 9 reserves the right to update these Terms and Conditions at any time. When changes are made, the revised terms will be published on this page with an updated effective date. We will make reasonable efforts to notify registered players of significant changes via email or an in-platform notification.

Your continued use of the Zoya 9 platform after any changes have been published constitutes your acceptance of the updated terms. If you do not agree with the updated terms, you must stop using the platform and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the Zoya 9 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from your account dashboard after logging in.
• FAQ: Visit our FAQ page for answers to the most common questions.

When contacting support about a specific account issue, please have your registered phone number and account username ready. This helps our team locate your account quickly and resolve your query as fast as possible.