Play Smart, Stay Safe
Gaming at Zoya 9 is meant to be fun — a way to relax, enjoy some competition, and maybe win a little along the way. We want to keep it that way for every player. This page explains the tools we provide, the warning signs to watch for, and how to get help if you ever feel like things are getting out of hand.
Our Commitment
Responsible gaming is not just a checkbox for us. These are the real commitments we make to every player on the platform.
Every player must be 18 or older to register at Zoya 9. We verify age during registration and may request additional documentation at any time. Accounts found to belong to minors are closed immediately and all funds returned.
You are in charge of your own experience. Zoya 9 gives you the tools to set deposit limits, loss limits, and session time limits directly from your account settings. These limits take effect immediately and cannot be increased without a cooling-off period.
If you need a break, Zoya 9 makes it easy to step away. You can self-exclude for a set period — 1 week, 1 month, 6 months — or request a permanent exclusion. During exclusion, your account is fully blocked and you will not receive any promotional messages.
It is easy to lose track of time when you are in the middle of a game. Zoya 9 lets you set session reminders that send you a notification after a defined period of play, prompting you to take a break and check in with yourself.
Our reality check feature shows you a summary of your session — how long you have been playing, how much you have wagered, and your net result — at regular intervals. Staying informed helps you make better decisions about when to stop.
Our support team is trained to recognise signs of problem gambling and to respond with care and without judgement. If you reach out for help, you will be treated with respect and connected to the right resources as quickly as possible.
Account Settings
All of these tools are available for free inside your Zoya 9 account. Log in and go to your account settings to access them.
Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Cap the total amount you are willing to lose in a given time period. When your loss limit is reached, your account is automatically restricted from further play until the period ends. This is one of the most effective tools for staying in control.
Decide in advance how long you want to play in a single session. When your time is up, you will receive a notification and the option to log out. You can also set the platform to log you out automatically when the limit is reached.
Need a short pause without committing to a full self-exclusion? Use the Take a Break feature to suspend your account for 24 hours, 48 hours, or 7 days. During this time you cannot log in, deposit, or place any bets.
For longer breaks, self-exclusion blocks your account for a minimum of 30 days up to 5 years, or permanently. During exclusion, Zoya 9 will not send you any promotional material and will not accept any attempts to reopen the account early.
Review a full history of your deposits, withdrawals, bets, and session durations at any time. Seeing your activity in black and white can be a powerful way to understand your habits and make more informed decisions going forward.
Responsible gaming means playing in a way that stays fun, stays affordable, and stays within your control. At Zoya 9, we believe that the vast majority of players enjoy gaming as a form of entertainment — the same way someone might enjoy watching a cricket match or going to the cinema. You spend a little money, you have a good time, and you move on with your day.
The problem starts when gaming stops being entertainment and starts feeling like a necessity. When you find yourself chasing losses, spending money you cannot afford to lose, or feeling anxious when you are not playing — those are signs that gaming has moved from a hobby into something more serious.
Responsible gaming at Zoya 9 is about giving you the information and the tools to keep things in the healthy zone. We are not here to lecture you — we are here to make sure you have everything you need to make good decisions for yourself.
Only ever play with money you can genuinely afford to lose. Gaming should come out of your entertainment budget — never from money set aside for rent, food, bills, or your family's needs. If you are not sure whether you can afford to play, the answer is probably no.
Problem gambling does not always look the way people expect. It rarely starts with a dramatic moment — it usually creeps up gradually. Here are some of the most common warning signs that gaming may be becoming a problem:
If any of these sound familiar, please do not ignore them. Recognising the signs early is the most important step. Zoya 9 is here to help — contact our support team at any time and we will assist you in accessing the right tools and resources.
The earlier you address a potential problem, the easier it is to resolve. Do not wait until things feel completely out of control. Reaching out for help is a sign of strength, not weakness. Our support team will never judge you for asking.
Take a moment to honestly answer the following questions. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or speak to our support team.
Have you ever spent more money on gaming than you planned to in a single session?
Have you ever played to try to win back money you had already lost?
Have you ever felt anxious, irritable, or low when you were not able to play?
Has gaming ever caused arguments or tension with your family or friends?
Have you ever hidden your gaming activity or lied about how much you play or spend?
Have you ever used money meant for essential expenses — rent, food, bills — to fund gaming?
Have you ever felt that you needed to play with bigger amounts to feel the same level of excitement?
Have you ever tried to stop or cut back on gaming and found it harder than expected?
If you answered yes to two or more questions, please log in to your account and use our limit-setting or self-exclusion tools. You can also contact our support team at [email protected] — we are available 24 hours a day, 7 days a week, and we will respond with care and without judgement.
Setting limits at Zoya 9 takes less than two minutes. Here is exactly how to do it:
Visit zoya-9.app and log in with your registered phone number and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" tab in your account settings. All available tools are listed here in one place.
Select the tool you want to use — deposit limit, loss limit, session time limit, take a break, or self-exclusion — and enter your preferred settings.
Confirm your settings. Limits that reduce your activity take effect immediately. Limits that increase your activity require a 24-hour cooling-off period before they apply.
If you have any trouble accessing these tools, contact our support team at [email protected] and we will walk you through the process or apply the limits on your behalf.
If you are concerned about a family member or someone close to you who may have a problem with gaming, there are steps you can take to help.
You cannot force someone to change their behaviour, but you can make sure they know that help is available and that you are there to support them. Sometimes that is enough to make a real difference.
Responsible gaming is not just something we talk about — it is built into how we operate. Here is what we commit to as a platform:
Zoya 9 is committed to being a platform where responsible gaming is the norm, not the exception. We want every player to be able to look back on their time with us and say it was genuinely enjoyable — and that it never cost them more than they could afford.
If you are struggling with your gaming right now and need to talk to someone, please reach out. You do not have to wait until things get worse. Our support team is available 24 hours a day, 7 days a week, and every conversation is treated with complete confidentiality.
If you would like to close your account permanently, we will process your request without delay and return any remaining balance to your registered payment method. There are no fees and no questions asked.
If you are in a crisis right now — financial, emotional, or otherwise — please reach out to a trusted person in your life or a local support service. Zoya 9 can restrict your account immediately to remove the temptation while you get the support you need. Email us at [email protected] and we will act within minutes.
Ready to Play the Right Way?
Gaming is at its best when it is fun, relaxed, and within your means. Set your limits before you start, stick to your budget, and enjoy everything Zoya 9 has to offer — knowing that we have your back every step of the way.
18+ only. Please play responsibly. Need help? Visit our FAQ